Refund policy
Return & Refund Policy
Melt Into Me Fragrance
At Melt Into Me Fragrance, your satisfaction matters to us. We carefully prepare and package our fragrances to ensure they arrive in excellent condition.
Returns & Exchanges
Due to the personal nature of perfume products, we do not accept returns or exchanges for change of mind, fragrance preferences, or products that have been opened or used.
If you receive an incorrect, damaged, or defective product, please contact us within 7 days of delivery so we can review the issue and work toward an appropriate resolution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, if available
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution at no additional cost.
Please retain the product and packaging until we have reviewed your claim. Do not mail back alcohol-based perfume without receiving return instructions.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will attempt to accommodate cancellation requests before shipment, but cancellation cannot be guaranteed once processing has begun.
Lost or Missing Packages
If your order has not arrived, please contact us with your order number. We will review the tracking information and help investigate the shipment.
Approved Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
For questions or concerns about your order, please contact Melt Into Me Fragrance through the customer service contact information provided on our website.
Nothing in this policy limits any rights or remedies available to customers under applicable law.